We collect anonymous data from every visitor of the Website to monitor traffic and fix bugs. For example, we collect information like web requests, the data sent in response to such requests, the Internet Protocol address, the browser type, the browser language, and a timestamp for the request.
You are able to view, change and remove your data associated with your profile. Should you choose to delete your account, please contact us at Care@ComVerse.ai and we will follow up with such request as soon as possible.
Minors and children should not use ComVerse. By using the Website, you represent that you have the legal capacity to enter into a binding agreement.
Collection and Use of Personal Information
Personal information is data that can be used to uniquely identify or contact a specific individual.
You may be asked to provide your personal information anytime you are in contact with us (like when you fill out our contact form or sign up for a newsletter). You are not required to provide the information we requested, but if you choose not to do so, in many cases this means we will not be able to provide you with our products or services or respond to your inquiries.
Here are examples of the types of personal information that we collect:
- When you visit our website, connect to our services, contact us, use our software, create a ComVerse account, or subscribe to your newsletter, we collect a variety of information, including your email address, device information, IP address, and a record of your communication.
- When using ComVerse to update your notes, tasks, documents, communications, and projects we collect the content you provided, as well as additional information such as access logs and device identifiers.
- When using our software, we collect additional information such as crash reports, information about the operating system, application version, user language, and whether or not you're logged in to ComVerse.
How we use your personal information
The personal information we collect allows us to keep you up to date on our latest product announcements, software updates, and services. You may at any time opt out of receiving such communications by contacting us. In particular, we only send you our newsletter with your prior consent, and you can opt out of receiving the newsletter anytime by clicking the unsubscribe link we include in each newsletter, or by contacting us.
We also use the personal information we collect to help us create, develop, deliver, protect, and improve our products, services, content, and customer communications.
We may use your personal information to send important notices, such as communications about changes to our terms, conditions, and policies. As this information is important to your interaction with ComVerse, you may not opt out of receiving these communications.
We may also use personal information for internal purposes such as auditing, data analysis, and research to improve our products, services, and customer communications.
We employ industry standard techniques to protect against unauthorized access of data about you that we store, including personal information.
We do not share personal information you have provided to us without your consent, unless:
- doing so is appropriate to carry out your own request;
- we believe it's needed to enforce our Terms of Service, or that is legally required;
- we believe it's needed to detect, prevent or address fraud, security or technical issues;
- otherwise protect our property, legal rights, or that of others.
Collection and Use of Non-Personal Information
Non-personal information is data that cannot, on its own, be used to uniquely identify a specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. We may combine personal and non-personal information for certain purposes; this data will then be treated as personal information for as long as it remains combined. Conversely, aggregated information, i.e. data that might have originated from personal information, but that has been processed in such a way as to not allow personal identification, is treated as non-personal information.ComVerse may contact you, by email or other means. For example, ComVerse may send you promotional emails relating to ComVerse or other third parties ComVerse feels you would be interested in, or communicate with you about your use of the ComVerse website. ComVerse may also use technology to alert us via a confirmation email when you open an email from us. You can modify your email notification preferences by clicking the appropriate link included in the footer of email notifications. If you do not want to receive email from ComVerse, please opt out of receiving emails at the bottom of any ComVerse emails or by editing your profile preferences.
Sharing of Data
We don’t share personal information with anyone outside of ComVerse, except for the few exceptions below.
We work together with other companies who provide information processing services. We only share personal information with these companies if you have agreed to the transfer, or if it is permitted by data protection law. The information we share is limited to the data necessary for the third parties to provide their services. We use these companies for the following services: hosting of our website and support portal, providing our help desk software, sending out newsletters, analyzing our website traffic, hosting our cloud services, manage our app beta testing, and processing our app crash reports. These companies are obligated to protect your information in accordance with data protection law and provide the necessary safeguards if they are outside of the EU. The companies are bound by our instructions, and are not allowed to use the shared data for any other purpose.
We also share personal information if disclosure of such information is reasonably necessary to satisfy any applicable law, regulation, legal process or enforceable governmental request; to enforce applicable Terms of Service, including investigation of potential violations thereof; to detect, prevent, or otherwise address fraud or security issues; and to protect against harm to the rights, property or safety of ComVerse, its users or the public as required or permitted by law.
If ComVerse is involved in a reorganization, merger, or sale, the information we collect may be transferred as part of that transaction.
We also use social buttons provided by services like Twitter, Google+, LinkedIn and Facebook. Your use of these third party services is entirely optional. We are not responsible for the privacy policies and/or practices of these third party services, and you are responsible for reading and understanding those third party services’ privacy policies.
We employ and contract with people and other entities that perform certain tasks on our behalf and who are under our control (our “Agents”). We may need to share personal information with our Agents in order to provide products or services to you. Unless we tell you differently, our Agents do not have any right to use Personal Information or other information we share with them beyond what is necessary to assist us. You hereby consent to our sharing of Personal Information with our Agents.
We may choose to buy or sell assets. In these types of transactions, user information is typically one of the transferred business assets. Moreover, if we, or substantially all of our assets, were acquired, or if we go out of business or enter bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of us or our assets may continue to use your personal information as set forth in this policy.
Protection of Personal Information
Protection of Personal Information
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include
internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.
Inside ComVerse, we restrict access to personal information to only those employees who need to know that information in order to deploy and maintain our services. These individuals are bound by confidentiality agreements and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
Whenever you connect to our service, we use encryption such as Transport Layer Security (TLS) for all information that is being transmittedHowever, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Limits of Use of Your Google Information
- Our usage of access to read, write, modify, or control settings will be limited to only retrieving and providing information for the specific features that you grant and use on ComVerse.
- dWe will not transfer your data to anyone else unless it is necessary to improve the features of our application provided to you, comply with applicable law, or participate in a merger, acquisition, or sale of assets.
- dWe will never use or distribute your data for the purpose of serving advertising, including retargeting, personalized, or interest-based advertising.
- We will not allow humans to access your data unless one of the following conditions is met: we have your explicit permission to access specific messages, we need to investigate a security issue, we are required by law, or the data has been aggregated and anonymized for our own internal operations purposes.
We do not knowingly collect personal information from children under 16, or equivalent minimum age in the relevant jurisdiction, unless their parent provided verifiable consent. If we learn that we have collected personal information from a child under 16, or equivalent minimum age in the relevant jurisdiction, without consent of their parent, we will take steps to delete this information as soon as possible. Parents or guardians can contact us at Care@ComVerse.ai.
Third-Party Sites and Services
When using the Services in conjunction with third party sites and services, such as logging in with credentials from a third party service, exporting User Content to third party services, or integrating the Services with third party services, we may obtain information from those sources. For instance, if you log in with a third party service like Google, we may obtain your name, email address, access tokens, and other account-related data. When sharing or exporting User Content from the Services with third party services, we may obtain data like user names, IP addresses, device identifiers, profile information, contacts, and email addresses. Additionally, when integrating the Services with third party services, we may obtain similar information. It's possible that we could receive any other data that a third party site or service decides to share with us, or that you permit them to share with us. The information we obtain could be dependent on your privacy settings with the site or service, but we don't control those settings or guarantee their effectiveness. It's always recommended to review and customize your privacy settings with sites and services before using them with the Services.
Should you have any question or concern, please write to Care@ComVerse.ai.